ANNUAL report
2023–2024
Achieve more than
you thought possible.
A Message from the President
and Executive Director
“Achieve more than you thought possible,” is our Jewish Community Services’ tagline. These words were meant for our constituents who engage in our services and programs. This year, however, they ring true for our agency as well. The year again brought many challenges beyond the normative matters that a large human service agency is called upon to assist and help its community.
Our staff provided supports to our clients, the community and Associated system staff to address fears, uncertainty, pain and worry this year as we continued to see the suffering in the Ukraine, the horrors of October 7th, the escalation of antisemitism and hate that particularly affected our college campuses. Our staff showed resilience and strength as they helped others when they themselves were struggling.
Our Jewish Critical Incident Response Team was called upon several times this year to provide support for too many tragic situations that occurred in our community. The mental health crisis remains high as the community of all ages tries to make sense of the world around them. JCS has continued to innovate programs and learn and implement new modalities of treatment to address the mental wellness of those who seek services at our agency and others who we serve at schools, universities, synagogues, and organizations. All this while we continued our financial wellness programs, career services, supported our clients with disabilities and their families, supported the elderly to age in place and responded to the thousands of calls that we received from the community. This was more than we thought possible, yet we achieved it.
A strong and vibrant agency can only achieve success with supporters and partners. JCS is fortunate to be guided by the remarkable leadership, ambassadorship, and dedication of our Board of Directors and our JCS Advisory Council. We collaborate and are thankful for our many Associated partner agencies for the work we do together to meet the needs of our community more effectively. We also rely upon and are so pleased to have many partners outside of our Jewish community who work with us to develop initiatives that serve a broad population. We are so grateful for the many donors and foundations who believe in and support our work. We are fortunate to have the staff of The Associated as visionary thought partners and dedicated collaborators and are profoundly grateful for The Associated’s allocation and fundraising efforts that enable JCS to achieve our mission of serving the community.
And this is how it is all possible…
With gratitude,
INCLUSIVITY
We focus on what unites us as human beings, welcoming each person and valuing their unique qualities.
INTEGRITY
We are committed to honesty, trust, and transparency, acting in accordance with the highest professional and business ethics.
Mission
Values
Jewish Community Services (JCS) provides programs and services for people of all ages and backgrounds, helping them achieve their goals, enhance their well-being, and maximize their independence.
As an agency rooted in the principles and traditions of Judaism, we affirm a commitment to the following values:
RESPECT
We honor the inherent value of every individual, treating each person with dignity, and supporting their right to self-determination.
COMMUNITY
We believe in fostering meaningful connections that promote a sense of belonging and shared purpose.
Our Services
Jewish Community Services (JCS) offers a broad array of services and resources to address the diverse needs of individuals, families, and communities in the Greater Baltimore Region. Our past, present, and future are grounded in the concept of tikkun olam — repairing the world. We offer services and resources for:
Aging & Caregiving
Emotional & Behavioral Health
Children, Teens & Families
Wellness, Prevention & Support
Financial Stability
Disabilities Support
Career & Employment
Employers & Businesses
FAST FACTS
3 Years
CARF Accreditation renewed for another 3 years, the highest level an organization can receive!
2 Consecutive Years
JCS was recognized as a Top Workplace by the Baltimore Sun Media for the second year in a row.
38
hours of continuing education were delivered to social workers, psychologists, professional counselors, and other providers in JCS and the broader professional community by the JCS Institute for Professional Development.
200+
full and part-time employees of diverse backgrounds and disciplines worked to serve the community and fulfill the agency’s mission.
92%
of professionals attending sessions through the JCS Institute for Professional Development reported gaining information and skills useful to their work.
8,388
community inquiries about services and resources.
225
psychoeducational and support group sessions were provided to children, teens, adults, and older adults on a variety of topics including well-being, grief, caregiving, and more.
7,000
mental health visits.
Our Impact
Aging in Place
835
older adults received services and support to help them live with confidence and dignity as they age.
96%
of older adults receiving case management and subsidies for home care services were able to continue aging in place in their homes.
$8,875,739
was provided in financial assistance to help 264 Holocaust survivors* and 40 other older adults age safely in place.
We first met Ada, a Holocaust survivor, in 2010 when she requested homecare services. Her determination to continue living independently at home with the support of daily assistance would remain a recurring theme over the years as her needs changed. No matter how they evolved, we adapted our services to accommodate. When she had a stroke in September 2023 at the age of 99, she was determined to return back home after a week in the hospital. In partnership with the Claims Conference and KAVOD, JCS was able to ensure additional hours of homecare and funding for hospice supplies to make that possible. When she passed, she passed peacefully, surrounded by her devoted family, in her own home as she had requested all along.
*Social services for Nazi victims have been supported by grants from the Conference on Jewish Material Claims Against Germany, the Maryland Department of Aging, and KAVOD SHEF (in partnership with Seed the Dream Foundation).
Memory Café
JCS’s Memory Café offers a welcoming and accepting space for those with memory impairment and their care partners. Attendees meet new friends experiencing similar challenges and enjoy refreshments, conversation, and engaging activities.
“Today’s café was wonderful. I appreciate the talk about something difficult like maintaining a positive attitude even during difficult times.”
“The joy in the room is palpable. I am so happy to be a part of such an important and needed program. I love watching the families and friends interacting with each other and without barriers or worries for the hour.”
“I feel like I go back in time when I bring my mom to the café. She is so comfortable there and at ease.”
Patient Care Connection
257
individuals received intensive case management services through our Patient Care Connection program.
91%
of survey respondents reported being better able to manage their healthcare needs after receiving Patient Care Connection services.
During a routine visit with his primary care physician, Henry shared that he lived alone and could use some help around the house. His primary care provider referred him to JCS’ Patient Care Connection, which helps older adults and individuals with disabilities navigate a variety of services to maintain an optimal quality of life. Once connected to a case manager, an assessment was conducted to identify which services Henry would benefit from. Thanks to that connection, Henry now receives grocery deliveries and in-home services through Baltimore City Maryland Access Point (MAP), allowing him to maintain his independence and continue enjoying his quality of life.
9
medical practices, representing...
40
primary care providers, and LifeBridge Health, partnered with us to offer Patient Care Connection services that help aging patients and those with disabilities overcome psychosocial factors impacting their health and well-being.
Mental Health
518
adults, children, and adolescents engaged in therapy to support and enhance their mental well-being.
174
adults and adolescents received psychiatric medication management services as part of their mental health treatment.
Frankie had a history of depression and had been previously hospitalized when she reached out to JCS’ mental health services. Her depression led her to feel unmotivated and low in energy, which made it difficult for her to cope with day-to-day life. Prescribed a regimen of therapy and medication management, she has been encouraged to practice radical acceptance and flexible thinking, recognizing that what is outside her control is simply that and all we can do is accept it for what it is. Today, she feels more motivated, more energetic, and more able to cope with the daily challenges of life.
Georgia was diagnosed with a learning disability at age ten, which amplified her significant school-related anxiety. Emotional outbursts and shutdowns were often triggered around attending classes and completing her assignments. With the help of a trained JCS therapist, Georgia learned to identify potential barriers, communicate her needs, and implement strategies to help her cope. Today, she is in a new school environment and has a much more positive take on learning thanks to a new handle on how to manage her anxiety.
After receiving mental health services from JCS, clients averaged a 5-point increase in their Global Assessment of Functioning (GAF) score, indicating meaningful improvement.
Wellness, Prevention & Support
2,450
children, teens, and adults participated in a variety of community-based psychoeducational wellness programs and support groups.
Dual citizen Julia was in Israel for her niece’s wedding when Hamas attacked on October 7. Alone in her hotel while many of her relatives were gathered at her brother’s house, she could hear the shelling nearby and was directed to the shelter across the hall from her hotel room. While she later was able to attend a family-only private ceremony in another shelter before safely returning back home to the United States, that feeling of being alone, anxious, and fearful never quite left. Her trauma invaded her waking and sleeping moments and she worries for her family’s safety every day. She joined JCS’ Mindful Art workshops, which encourages participants to experiment with different means of creative self-expression to foster healing and enhance well-being. Being able to share her story and have a safe place to express herself has allowed her to continue working through her trauma and fear in a healthy, meaningful way.
Grief
JCS offers a variety of programs to help children, teens, and adults navigate the grief journey. Through counseling, support groups, and workshops, trained grief counselors reassure participants of their forever connection to their special someone. A young child asked a grief specialist who was facilitating our Heartstrings program for children, “How far can the ‘invisible’ string reach?” When she explained it reaches everywhere and anywhere, to whomever you love, he replied, “That’s a relief.”
“Death was never discussed in my home and I felt inadequate that I could not bring this up to my girls. I went home with a lot of information and was appreciative of the support and information I received from the program.”
“This has been a warm, welcoming and comfortable group which is important to receive during the time of grief. I am so thankful to have participated.”
“I learned to take my time in recovery of such a loss and to be involved with what I like to do. What was emphasized is no one will replace my wife, but I will eventually move on.”
Teen Wellness
The pressures facing young people today continue to mount, placing increasing numbers at risk. Our professional health educators provide engaging, interactive programs that help children, teens, and young adults develop skills that enhance mental well-being, build resilience, and promote healthy decision-making.
“Anyone can become addicted, but it is important to find other coping skills.”
[I learned about] “Using breathing techniques to deal with my stress
and anxiety and use them to calm down so I don’t do something I’d regret.”
“I liked how the leaders were actually talking and listening to the students. They actually seem to care and are not just reading off
a paper.”
“If a friend needs help, worry about that more than getting in trouble.”
115
adults with disabilities benefited from
112,921
service hours that empowered them to maximize their independence and abilities at home, work, and play.
Kevin was diagnosed with a significant developmental disorder as a young child, which led him to becoming a permanent resident of JCS’ Community Living Group Homes. Throughout the years, he has lived in several JCS-operated homes, and always with the same two roommates who became his lifelong friends. However, both passed away within a short time of one another, leaving Kevin on his own. JCS staff worried that moving to a new facility without his long-time roommates would be a difficult adjustment for Kevin and did their best to ease his transition. With the support and dedication of JCS’ staff, Kevin quickly adjusted and has flourished in his new home with his younger roommates. He now enjoys partaking in a variety of events at home in his community, including parties, exercise activities, and group activities.
Economic Stability
118
individuals received screenings to determine eligibility for public government benefit programs and improve financial stability.
$482,000
in public benefits were awarded for food, housing, and other basic living expenses to eligible clients who completed the application process.
22-year-old Ephraim lived in an apartment with his older brother and maternal grandparents and had no steady income stream. Recognizing a need for financial assistance to pay for rent and food, he reached out to JCS. After an initial assessment, a customized plan was created to help him address his immediate needs as he pursued a path toward long-term financial stability. His case manager helped him navigate the application for SNAP benefits from Baltimore County, provided store cards to purchase food from a nearby grocery market in the interim, and assisted him in implementing a plan to build financial stability in the future.
$573,752
in emergency financial assistance was disbursed by the agency to help community members experiencing economic hardship afford basic living expenses and meet critical needs. Funding sources for this assistance included The Associated, public and private grants, and donors.
Ignite Career Center
222
job seekers of all ages, abilities, and skill levels received individualized coaching and services to help them achieve their career goals through the Ignite Career Center.
89%
of Ignite Career Center clients who attained employment were still employed at 90 days.
Caleb provided translation services for JCS when a refugee family needed help. A refugee from Afghanistan himself, he was providing interpretation services as a means to an end while he sought to continue his career in project management. Unfortunately, his project management skills in Afghanistan weren’t translating quite as he had hoped upon arriving in the United States. With the support of an Ignite career coach, he was able to develop a resume that aligned with American job search expectations, optimize his LinkedIn profile, and craft a cover letter that shared his qualifications. Today, Caleb works for a prestigious local university and continues to look for educational opportunities to enhance his capabilities.
250 local and national employers partnered with Ignite Career Center for help in addressing their workforce recruitment and retention needs.
Brian came to the Ignite Career Center after losing his job of four years as a medical billing specialist at a nonprofit organization. He was feeling discouraged and anxious about finding employment, which was further compounded by medical issues and personal challenges that hindered his job search. With the support of a personal career coach, he refined his resume and practiced interviewing skills to become a stronger contender for employment. Today, he has a new role at a medical billing company, a higher salary, and is considered a trusted authority on Medicaid and Medicare billing. As he shared with his career coach, “Strange but uplifting feeling, to get to stick a thumb in the eye of my own imposter syndrome!”
Ignite Career Center of JCS is a proud partner of Project EM, a national initiative of Jewish human service agencies providing support to job seekers and employers.
Financial Report
2023-2024
REVENUE
•
Fees
$1,079,053
•
$6,599,535
Government Funds
•
Grants* and Contributions
$10,239,644
•
Other Income
$758,887
•
Associated Funding
$6,059,124
TOTAL REVENUE
$24,736,243
EXPENSES
•
Access
$1,019,376
•
Community Connections
$1,350,259
•
Career Services & Economic Advancement
$1,073,153
•
Financial Assistance
$9,455,675
•
Mental Health
$2,433,346
•
Successful Aging
$1,801,076
•
SSID
$7,666,876
Projected based on nine months (July 2023 - March 2024)
*Grant Revenue is comprised of unrestricted grants and revenue
that has been released from restriction during this fiscal year.
TOTAL EXPENSES
$24,799,761
NET CHANGE TO FUND BALANCE
-$63,518*
Officers
Joel T. Fink
President
Jan H. K. Cardin, Esq.
First Vice President
Marc Hartstein
Vice President
Russell L. Margolis, M.D.
Vice President
Board Members
Harry A. Baumohl, Esq.
Teri Gitlitz, RPA-C
Orlee Engler Kahn, Esq.
Eili Y. Klein, Ph.D., M.A
Neil Leikach, RPh
Matt Levinson
Janet Behrend Livingston
Nathaniel Z. Margolies
Karen Rigamonti, M.D.
Rabbi Daniel Rose
Calla B. Samuels, Esq.
Rabbi Dana Saroken
Barbara E. Schlaff, Esq.
Bonnie Stainman
Elizabeth Getzoff Testa, Ph.D.
Holly Venick
Harel Turkel
Immediate Past President
Joan Grayson Cohen, Esq., LCSW-C
Executive Director
Advisory Council Members
Lauren H. Braunstein
Vice President-At-Large
Mark E. Pressman, M.Ed., MBA
Treasurer
John Buergenthal, SPHR
Assistant Treasurer
Karen D. Oppenheimer, LCSW-C, M.Ed.
Secretary
Karen Oppenheimer
Chair
Holly Venick
Vice Chair
Wendy Berman
David Carliner
Wendy Cohen
Shoshana Davidoff-Gore
Michael Goldstein
Lisa Hackam
Andrew Hahn
Debbie Hart
Margie Herman
Rachel Hirsch
Kenneth D. Hornstein
Sandy Kanter
Erica Moskovitz
Carol Noel
Carol Sandler
Michael A. Sapperstein, CPA
Stanley E. Weinstein, Ph.D.
•
410-466-9200